Privacy Policy

Last Updated: March 15, 2025

Introduction and Scope

Cognitive Reflections ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website cognitive-reflections.com or use our video editing educational services.

This policy applies to all users of our platform, including prospective students, enrolled learners, and website visitors. By accessing our services, you agree to the collection and use of information in accordance with this policy and applicable Taiwan data protection regulations.

We operate under Taiwan's Personal Data Protection Act and maintain compliance with international privacy standards to ensure your information receives appropriate protection regardless of your location.

Information We Collect

We collect several types of information to provide and improve our educational services. The data we gather helps us deliver personalized learning experiences while maintaining the security of our platform.

Personal Information

  • Full name and contact details
  • Email addresses and phone numbers
  • Billing and payment information
  • Educational background details
  • Profile photos and user avatars

Technical Data

  • IP addresses and device identifiers
  • Browser type and version information
  • Operating system specifications
  • Screen resolution and display settings
  • Connection speed and network data

Usage Information

  • Course progress and completion rates
  • Time spent on learning modules
  • Assignment submissions and grades
  • Forum posts and community interactions
  • Search queries and content preferences

Communication Records

  • Support ticket conversations
  • Email correspondence history
  • Live chat transcripts
  • Feedback and survey responses
  • Video call recordings (when disclosed)

How We Use Your Information

Your personal information serves multiple purposes in delivering our educational services. We use collected data to create personalized learning paths, track your progress through our video editing courses, and provide technical support when needed.

Communication purposes include sending course updates, assignment deadlines, and important announcements about your enrollment. We also use your information to process payments securely and maintain accurate billing records.

For platform improvement, we analyze usage patterns to enhance our course content, identify popular learning modules, and develop new educational materials that better serve our student community.

We may use your information to comply with legal obligations, respond to legitimate requests from authorities, and protect our rights and the safety of our users. This includes fraud prevention and security monitoring activities.

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance. Our carefully selected partners include payment processors, cloud storage providers, and analytics services that help us maintain our educational platform.

Payment information is processed through secure payment gateways that comply with international financial security standards. These processors receive only the minimum information necessary to complete transactions and are contractually bound to protect your data.

We work with cloud hosting providers to store course materials and user data securely. These partners operate under strict data protection agreements and cannot access your information for their own purposes.

We will never sell your personal information to third parties for marketing purposes. Any data sharing occurs only with your explicit consent or when required by Taiwan legal authorities through proper legal channels.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information. We've designed simple procedures to help you exercise these rights effectively.

1

Access Your Information

Request a copy of all personal data we hold about you, including account details, course progress, and communication records. We'll provide this information in a readable format within 30 days.

2

Correct Inaccurate Data

Update or correct any personal information that is outdated, incomplete, or inaccurate. You can make many changes directly through your account settings or contact our support team.

3

Delete Your Account

Request complete deletion of your account and associated personal data. Some information may be retained for legal compliance, but we'll remove all unnecessary personal details.

4

Limit Data Processing

Restrict how we use your information for specific purposes while maintaining your account access. This allows you to continue using our services with limited data processing.

5

Data Portability

Receive your personal data in a structured format that you can transfer to another service provider. This includes course progress, assignments, and profile information.

Security Measures and Data Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our multi-layered approach combines technical safeguards with operational procedures.

Encryption Protection

All sensitive data is encrypted using industry-standard AES-256 encryption both in transit and at rest, ensuring your information remains protected.

Access Controls

Strict role-based access controls ensure only authorized personnel can access your data, with all access attempts logged and monitored.

Regular Audits

We conduct regular security audits and vulnerability assessments to identify and address potential risks to your data.

Incident Response

Our dedicated security team monitors for threats 24/7 and has established procedures for rapid response to any security incidents.

We also maintain secure backup systems and disaster recovery plans to ensure your educational progress and personal information remain safe even in unexpected situations. Our data centers operate under strict physical security protocols with limited access and continuous monitoring.

Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Account Information

Basic profile data and contact information are retained while your account remains active plus 3 years after account closure for legal compliance and potential reactivation requests.

Course Progress Data

Educational records, including completed assignments, grades, and certificates, are maintained for 7 years to support career verification and continuing education requirements.

Payment Information

Financial transaction records are kept for 7 years as required by Taiwan tax and accounting regulations. Credit card details are not stored on our systems.

Communication Records

Support conversations and email correspondence are retained for 3 years to provide consistent service and resolve any ongoing issues.

Usage Analytics

Anonymized usage data and platform analytics are retained for 2 years to help improve our services and develop better learning experiences.

International Data Transfers

As an online educational platform, we may transfer your personal information across international borders to provide our services effectively. This occurs when we use cloud hosting services, payment processors, or communication tools operated by providers in different countries.

All international transfers are conducted with appropriate safeguards in place. We ensure that recipient countries maintain adequate data protection levels or implement additional contractual protections to safeguard your information.

For transfers outside of Taiwan, we rely on legal mechanisms such as standard contractual clauses approved by data protection authorities or adequacy decisions that ensure your data receives equivalent protection to what it would receive under Taiwan law.

You have the right to request information about specific international transfers affecting your data and the safeguards we have implemented to protect your information during these transfers.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform. These small files are stored on your device and help us provide personalized content and improve our services.

Essential cookies are necessary for basic website functionality, including login sessions, shopping cart contents, and security features. These cookies cannot be disabled without significantly impacting your ability to use our platform.

Analytics cookies help us understand how visitors interact with our website, which pages are most popular, and where users encounter difficulties. This information helps us optimize our content and user interface design.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some website features. We also provide cookie preference settings in your account dashboard where you can manage non-essential tracking.

Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you via email or through prominent notices on our website at least 30 days before the changes take effect.

Privacy Questions and Contact Information

If you have questions about this Privacy Policy, need to exercise your privacy rights, or have concerns about how we handle your personal information, please don't hesitate to contact us through any of the following methods:

Email Address help@cognitive-reflections.com
Phone Number +88633286045
Mailing Address 204, Taiwan, Keelung City, Anle District, 基隆市安樂區

Our privacy team typically responds to inquiries within 5 business days. For urgent privacy matters, please call our phone number directly during business hours.